Stobart Group actively promotes lifelong learning and wants every employee across our business to be able to fulfil their potential at work, by taking on new challenges and developing their career. As a business, we are passionate about creating a culture of continuous learning and development to ensure we are market leaders in everything we do. Stobart Group has invested 32,198 hours in the delivery of training courses over the last 12 months.
Developing our future leaders is key to enabling and achieving our growth plans over the next three years. Our 3P management and leadership programmes are designed and delivered to ensure our people have every opportunity to achieve their maximum potential in line with our strategy. All of our programmes are delivered in-house in a way which enables our people to easily apply the learning back into the workplace.
This programme is aimed at first line managers, supervisors and team/section leaders who are new to the role or perhaps have no previous training in people management. Delegates complete a range of formal training courses which range from ‘Better Communication Skills at Work’ to ‘Effective People Management Skills’.
This programme is designed to cover the essential skills and qualities that will produce highly effective leaders. It will help our managers discover practical and straightforward ways to lead, organise and motivate in order to achieve outstanding performance and results. The training is delivered through formal training courses covering Strategic Leadership, Influencing, Effective Communication and Performance Management. Our values promote the desire for our leaders to inspire the best from their teams through leading by example.
This flagship programme has been designed to identify, nurture and develop our future leaders, supporting our succession planning. This programme combines skills development and aspirations with positive contributions towards wider business objectives. Our delegates embark on an intensive 12 month programme, attending formal training courses which range from ‘Being Commercially Aware’ to ‘Enabling Creativity and Innovation’, having mentor support from a senior manager from within the business and working on a specific business project which is presented to the Executive Board.
Aimed at our Senior Managers and Directors providing them with the opportunity to attend master classes ranging from ‘Powerful Presentation Skills’ to ‘Being Commercially and Risk Aware’.
We have recently redesigned our driver’s induction course to reflect the specialist nature of the work we do within the Energy division. Our induction includes a mix of classroom and practical training for our new recruits. Our in-house expertise around accreditation has helped get the induction Driver Certificate of Professional Competence (DCPC) accredited, providing 14 DCPC hours for all new drivers joining our business. Building on this, we have also obtained accreditation for our year 1 DCPC training, providing 7 DCPC hours for our existing drivers.
From track safety to plant operations to skills training and DCPC training, our Rail Training Team provide our learners with unique and innovative programmes designed to nurture, enhance and develop all our learners alike. In 2014 we were awarded ‘Outstanding Training Provider 2014’ by Ofsted. We have invested further in our training team, with two of our trainers having completed a Level 4 Diploma in Learning and Development. As a training provider across many sectors, standardisation has been key to our success; following guidance from Ofsted, our focus is on monitoring, measuring, identifying and improving our training practices. This chart shows the balance between the rail and non-rail courses that we delivered in the last 12 months.
Even though London Southend Airport has been voted ‘Which? – Best UK Airport’ for the second year in a row, it is important we do not rest on our laurels but instead build on the success achieved. With this in mind, a new Customer Service Excellence Programme has been designed and delivered in partnership with a specialist training provider. The programme focuses on enhancing the skills that our employees already possess to ensure we maintain our high levels of customer service. Upon completion of the programme, our employees will be awarded an intermediate apprenticeship in Customer Service, Level 2 NVQ and Level 2 BTEC in Customer Service.